Shipping And Returns Policy
Shipping & Returns Policy
Shipping / Delivery
At Alkaar, all of our products are handcrafted to order in the heart of the Somerset Levels using quality timber sourced from local independent suppliers.
As all products are custom made, delivery times may vary depending on order volume, production schedules, and delivery location. Estimated lead times will be discussed at the time of ordering.
We currently deliver within the UK only.
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Delivery Options
1. Kerbside Pallet Delivery (Flat Pack)
£120 per unit
Your pod is delivered flat packed on an oversized pallet for easy self-assembly. Each pod arrives in manageable components with all fixings and clear instructions included.
Delivery is kerbside only, using a rigid vehicle, and someone must be present to accept delivery. If no one is available to receive the delivery, additional charges may apply for re-delivery.
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2. Delivery & Assembly
£300 per unit
We also offer a delivery and assembly service, where we deliver your pod and fully assemble it on site, so it is ready to enjoy.
Please ensure there is suitable access to the installation area and that the ground is prepared, level, and suitable for positioning the pod prior to installation.
If the ground is not prepared or suitable on arrival, installation may be delayed and additional charges may apply.
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3. Collection
We are happy to accept customer collections by prior agreement only.
Please contact us before ordering to arrange a suitable collection date and time.
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Customer Responsibilities
Before delivery, installation, or collection, customers are responsible for ensuring:
* Measurements have been checked carefully
* Access routes are suitable (including gates, pathways, and driveways)
* The installation area is clear and ready
* Any required permissions, including planning permission, have been obtained where necessary
Alkaar accepts no responsibility for delays or issues caused by restricted access, unprepared ground, or missing permissions.
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Returns Policy
Custom-Made Products
All Alkaar products are made to order and custom built to your specifications.
Due to the bespoke nature of our products, we do not accept returns or offer refunds once production has started, unless the product is faulty or damaged on delivery.
This is in accordance with UK consumer law regarding custom-made goods.
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Order Cancellation
Orders may be cancelled within 48 hours of purchase for a full refund, provided production has not begun.
After this 48-hour period, orders become non-refundable.
To request a cancellation, please contact us as soon as possible at:
Info@alkaar.co.uk
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Damaged or Faulty Products
Please inspect your product upon delivery or installation.
If your product arrives damaged or you believe there is a fault, you must notify us within 48 hours of delivery and provide:
* Your order details
* A description of the issue
* Clear photographs of the problem
We will assess the issue and work with you to find a suitable resolution.
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Guarantee
All Alkaar products include a 12-month guarantee covering manufacturing faults.
Where a valid fault is identified, we may, at our discretion:
* Repair the product, or
* Replace the product
Any repair or replacement decision remains solely at Alkaar’s discretion.
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Exclusions
Our guarantee and returns policy does not cover:
* Normal wear and tear
* Natural movement, splitting, shrinking, fading, or weathering of timber
* Damage caused by misuse, neglect, poor maintenance, or improper assembly
* Damage caused by modifications or additions made after installation
This includes (but is not limited to):
* Electrical installations
* Lighting
* Hot tubs
* Heaters
* Any customer-added extras
Alkaar does not supply or accept responsibility for third-party extras or any damage caused by them.
We are not liable for damage, faults, or safety issues arising from additions made after delivery or installation.
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Contact Us
If you have any questions regarding shipping, delivery, cancellations, or returns, please contact us:
Alkaar
Email: Info@alkaar.co.uk