Privacy Policy

Last Updated: 26 June 2026

At Alkaar, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us.

By using our website, you agree to the terms of this Privacy Policy.

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1. Who We Are

Alkaar is a UK-based, family-run business specialising in handcrafted timber garden pods and bespoke outdoor structures.

If you have any questions about this Privacy Policy or how we use your data, please contact us:

Email: info@alkaar.co.uk

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2. Information We Collect

We may collect the following personal information when you use our website, contact us, or place an order:

• Full name

• Email address

• Phone number

• Billing and delivery address

• Order details

• Payment information (processed securely via third-party payment providers)

• Any information you provide in messages, enquiries, or contact forms

We may also collect non-personal information such as:

• IP address

• Browser type

• Device information

• Pages visited on our website

• Website usage analytics 

 

  3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotes

• Process orders

• Arrange delivery and installation

• Communicate about your purchase

• Improve our website and services

• Meet legal or regulatory obligations

• Prevent fraud or misuse

We only collect information that is necessary for these purposes.

 

4. Payment Information

We do not store your full card or payment details.

Payments made through our website are processed securely by trusted third-party payment providers used by ** Wix⁠** or other approved payment processors.

Please review their privacy policies for further information.

 

5. Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share your information only when necessary with:

• Delivery companies

• Installation contractors (if applicable)

• Payment processors

• Website service providers

• Legal or regulatory authorities when required by law

All third parties are expected to handle your data securely.

 

6. Data Storage and Security

We take reasonable steps to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

While we work hard to protect your data, no internet transmission is 100% secure.

 

7. How Long We Keep Your Data

We only keep personal data for as long as necessary to:

• Complete your order

• Provide customer support

• Meet legal, tax, or accounting obligations

• Resolve disputes

After this, your data is securely deleted or anonymised.

 

8. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

• Remember website preferences

• Analyse traffic

• Improve performance

• Support website functionality

You can disable cookies through your browser settings, although some parts of the website may not function properly.

For more information about cookies, visit ** ICO Cookie Guidance⁠**.

 

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict processing

• Object to certain uses of your data

• Request transfer of your data

To exercise these rights, contact us at:

info@alkaar.co.uk

 

10. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices of those third-party websites. Please review their policies separately.

 

11. Children’s Privacy

Our website is not intended for children under 18, and we do not knowingly collect data from children.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or business changes.

Any updates will be posted on this page with a revised “Last Updated” date.

 

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Alkaar
Email: info@alkaar.co.uk

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